PUTRAJAYA: Once a bus ticket has been sold, the company must ensure that the bus leaves for the said destination. That is its obligation.
The company cannot use the excuse of not having a driver for a particular bus and absolve themselves by refunding the ticket money to a passenger who is left in the lurch, as he has to find another way to get to the destination.
Commercial Vehicle Licensing Board chairman Datuk Markiman Kobiran said refunds were not acceptable and should be reported to the board.
“Even if their drivers have been barred from driving for being found positive for drugs and so on, there must be a replacement immediately; no one is allowed to refund money to passengers,” he said.
He was speaking to reporters here after attending the opening of the Franchise Exposition and Conversion and Co-Branding Franchise Seminar.
Markiman added that to date there were 583 applications for the 1,000 temporary permits for the Hari Raya period from Oct 6 to 22.
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